Privacy Policy

At we are committed to help you find the right products, quality and service at the lowest possible price.

Security Pledge
Polymer House Ltd is committed to respecting your privacy and we utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. In general, you can visit without revealing any information about yourself. We do collect information regarding visitors to our Web site. Some information is required in order to process orders, for example. We analyze this data for trends and statistics to help us provide you with a better service.

Privacy Policy
To process your order, we require your name, invoice and delivery address, phone number, email address and for non account holders, your credit card information. We use this information to maintain your account, process your order, and, if any questions should arise, to contact you about your order.

If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.

Any information provided by you will be used only for the purposes of Polymer House Ltd.  However, Polymer House Ltd  may need to provide your name, company details and delivery address to third parties that are involved in the processing of your order uses for delivering specific services to you (for example, the financial institution that issued your credit card, our credit insurers or the logistics firm that delivers your order).

Your information will not be shared with individual or other companies for marketing purposes (such as direct mail organizations or other third parties) unless required by law.

There are times when we may request information from you, such as your, name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us.

You can help Polymer House Ltd update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying Polymer House Ltd of any changes to your address, title, phone number or e-mail address.

Cookie Information
Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it.

Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies.

Polymer House Ltd uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

Keeping In Touch With You
Polymer House Ltd and its associated companies may also use your details to send you further information on Polymer House branded products and services, promotional offers and related products you may be interested in or for research purposes.

If you prefer not to receive such information or be a part of such research at any time, please email us at quoting your name, company name and post code or write to us at Polymer House Ltd, 5 Atholl Crescent, Edinburgh EH3 8EJ.

Please note that writing to the above address or email address will not unsubscribe you from receiving email newsletters if you have registered to receive them.  You can remove your email address from our lists at any time by using the links in the emails we send you.

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